Returns

A clear return path.

Returns are reviewed with the order details, product condition, and packaging information.

Condition

Unused item returns

Return eligibility depends on item condition, packaging, proof of purchase, and the final return window confirmed by Vailando.

Policy

Return window

The return policy is being finalized. Contact us before sending any item back so we can review the order and provide the next clear step.

Process

Start a return

For support, contact us at musktao@gmail.com with your order number, item name, reason for return, and photos if the item arrived damaged or incorrect.

Refunds

Refund timing

Refund timing depends on return approval and payment processing. We will confirm the next step after reviewing the order details.